RETURNS + EXCHANGES
We want you to love what you ordered! If you are unsatisfied with your purchase for any reason, we accept returns within 7 days of receiving it. Product must be unworn and in their original condition and packaging. Please check the Terms & Conditions below to determine eligibility.
RETURN & EXCHANGE TERMS AND CONDITIONS
- Returns must be postmarked no later than 7 days after the order is received.
- Returned items must be in their original state, deemed to be unworn, free of scent and stains, with hygienic liner intact, and all tags attached to be accepted.
- Items returned that have been worn, have makeup marks, removed hygienic liners, removed tags, or in otherwise unsalable condition will not be accepted and returned at the customer’s expense.
- Sale items, beauty products and accessories are FINAL sale and non-refundable.
- Sale events will allow for exchanges only, however no refund. This does not apply to beauty products or accessories, which are FINAL sale.
- Exchanges: We will gladly exchange any purchase for one of equal or lesser value, provided that the desired item(s) are in stock.
- Returns: Once your return is received, inspected, and approved, a credit will automatically be applied to your original method of payment (less cost of shipping.)
- **Please note return address differs from shipping address**
RETURNS FROM OUTSIDE OF CANADA
- Returns sent from outside of Canada must be processed as Canadian goods returning to Canada. An error to do so may result in a COD, which will refused.
HOW TO RETURN & EXCHANGE
Follow these steps if you would like to make a return or exchange:
Email us at firstname.lastname@example.org with the following information:
Full Name, Phone Number, Address, Order Number, along with the item(s) being returned. If you would like to make an exchange, please indicate new size or item you would like to exchange for.
- Once we receive your email, we will reply with a Return Authorization number (RA#) along with the return address.
- No package will be processed without an RA#.
- Make sure item(s) are securely packaged.
- We do not offer return shipping labels at this time.
- We suggest purchasing tracking and insurance as we cannot be held responsible for returns that are lost or damaged during transit.
- We do not accept COD packages. Please make sure your return is pre-paid if applicable.
Any items sent back without authorization will not be accepted and sent back at owner's expense. If the item is not accepted back by the post office, the item will be held until payment for reshipment is received.
REFUNDS & PROCESSING
- Returns made within 7 days of receiving your merchandise will be inspected for approval.
- Refunds will be processed within approximately 3 to 10 business days after we receive your return. You will be notified once the refund has been processed.
- Once it has been processed by our team you will see it reflected on your credit card. Please note that this may take additional time based on your individual financial institution.
- Original shipping charges and associated fees are non-refundable.
At Cobalt Swim, our customers experience and satisfaction is priority. We look over every piece before shipping to you, however if something is miss and deemed defective, please contract us immediately.
To ensure your refund or exchange is properly processed, please ensure you speak to us before shipping.
- We are not responsible for any packages that are lost or stolen while in transit.
- We cannot guarantee that we will receive your returned item.
- You are responsible for the cost of returning your items. This cost is non-refundable.
- We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
- We cannot accept COD packages.
For any additional questions concerning returns, please feel free to email us at email@example.com and we will happy to assist you!