RETURNS + EXCHANGES
We want you to love what you ordered! If you are unsatisfied with your purchase for any reason, we accept returns within 7 days of receiving your order. Please check the Terms & Conditions below to determine eligibility.
RETURN & EXCHANGE TERMS AND CONDITIONS
Full priced items are eligible for a full refund.
Items not considered to be full-priced include the following: (1) on-sale items, (2) items purchased using a discount or promotional code, (3) items purchased using store credit, (4) price matched items. These items are final sale and will not be eligible to return or exchange.
Accessories and beauty products are final sale and non-refundable.
- Returns must be postmarked within 7 days from when the order is received.
- Returned items must be in their original state, deemed to be unworn, free of scent and stains, with hygienic liner intact, and all tags attached to be accepted.
- Items returned that have been worn, have makeup marks, removed hygienic liners, removed tags, or in otherwise unsalable condition will not be accepted and returned at the customer’s expense.
- Customer is responsible for return shipping charges.
- If you are eligible for a return: once your return is received, inspected, and approved you will either be refunded to your original method of payment or a store credit will be issued (less cost of shipping).
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process below for a full refund and then make a new purchase for the desired item(s).
HOW TO RETURN
Follow these steps if you would like to make a return or exchange:
- Please fill out a return request here
- Once we receive your request, we will reply with a Return Authorization number (RA#) along with the return address.
- No package will be processed without an RA#.
- Make sure item(s) are securely packaged.
- We do not offer return shipping labels at this time.
- We suggest purchasing tracking and insurance as we cannot be held responsible for returns that are lost or damaged during transit.
- We do not accept COD packages. Please make sure your return is pre-paid if applicable.
Any items sent back without authorization will not be accepted and sent back at owner's expense. If the item is not accepted back by the post office, the item will be held until payment for reshipment is received.
RETURNS FROM OUTSIDE OF CANADA
- Returns sent from outside of Canada must be processed as Canadian goods returning to Canada. An error to do so may result in a COD. If this occurs, the amount of the COD will deducted from your refund.
REFUNDS & PROCESSING
- Returns made within 7 days of receiving your merchandise will be inspected for approval.
- Refunds will be processed within approximately 2 to 8 business days after we receive your return. You will be notified once the refund has been processed.
- Once it has been processed by our team you will see it reflected on your credit card. Please note that this may take additional time based on your individual financial institution.
- Original shipping charges and associated fees are non-refundable.
At Cobalt Swim, our customers experience and satisfaction is priority. We look over every piece before shipping to you, however if something is missed and deemed defective, please contract us immediately.
To ensure your refund or exchange is properly processed, please ensure you speak to us before shipping.
- We are not responsible for any packages that are lost or stolen while in transit.
- You are responsible for the cost of returning your items. This cost is non-refundable.
- We cannot guarantee that we will receive your returned item.
- We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
- We cannot accept COD packages.
For any additional questions concerning returns, please feel free to email us at firstname.lastname@example.org and we will be happy to assist you!