In-stock items are shipped within 1-2 business days from confirmed order date. Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 5pm (EST), on weekends or holidays will begin processing the next business day. All orders are processed pending availability and credit verification.
SHIPPING OPTIONS AND RATES
Packages are shipped via Canada Post. Please allow 1-2 business days after placing your order for processing.
Shipping within Canada
Free Standard Shipping for orders over $150
// $15 Standard Shipping for orders under $150 (before tax)
- Canada Post – GTA -- 2-7 Business Days
- Canada Post – Ontario & Quebec -- 2-7 Business Days
- Canada Post – Atlantic, Western, Nunavut, Northwest Territories & Yukon -- 5-9 Business Days
Shipping to the United States
Free Standard Shipping for orders over $350
// $25 Standard Shipping for orders under $350 (before tax)
- USPS – USA -- 3-10 Business Days
If you would like expedited shipping please email us at email@example.com to inquire. Rates will vary depending on your geographical location.
Orders for overnight shipping must be placed before 1pm (EST) Tuesday to Friday (excluding Canadian holidays). We do not ship orders on weekends or Canadian holidays.
TRACKING YOUR ORDER
- You will receive an email with your tracking number once your order has been shipped. Please allow up to 24 hours for your tracking number to show updates.
You can quickly and easily track the progress of your shipped order via the Canada Post website: Find the Canada Post tracking number contained in the shipping confirmation email that we sent you. Visit www.canadapost.ca, select the option to track your package and enter the shipping number that was provided.
Should your order be lost or delayed during shipment at the fault of the US Postal Service or FedEx, we will contact them on your behalf to file a claim and help them to (hopefully!) locate your package. However, the customer assumes ultimate responsibility for any loss, or damage of items after they leave our warehouse – no refunds will be issued in this case.
- Orders will not be refunded for packages that are not accepted by recipient.
- Cobalt Swim is not responsible for lost or stolen packages if confirmed by tracking. The customer assumes all responsibility for any loss or damage of these items.
If you have any questions about your order, please email us at firstname.lastname@example.org
Orders shipped within Canada are subject to applicable sales tax:
- Saskatchewan is subject to 5% PST and 5% GST
- British Columbia is subject to 7% PST and 5% GST
- Manitoba is subject to 8% PST and 5% GST
- Quebec is subject to 9.975% QST and 5% GST
- Ontario, Newfoundland and Labrador, and New Brunswick are subject to 13% HST
- Nova Scotia is subject to 15% HST
Any other Canadian provinces or territories are subject to 5% GST
USA and International customers are not subject to Canadian sales tax, but are responsible for tax and customs policies within their own country. Cobalt Swim does not take responsibility for any duty fees, brokerage fees, shipping delays, or failure to receive shipment due to customs.
THE FINE PRINT
- Delivery times are estimates only. Weekends and Canadian Holidays are not considered business days.
- Customers are responsible for providing a valid and correct address for shipment
- Packages that are refused at destination will be incur all shipping costs for the return shipment which will be deducted from any refunds given for the returned item
- Parcels are generally shipped within 24 - 48 business hours. If a product has been processed and you wish to cancel prior to the shipment being sent, you will incur an automatic $25 processing and restocking fee.
- The shipping and tax information provided here is meant to serve as a general guideline. Unforeseen charges in shipping provider and delivery times may occur.